Student Assistance

Reach's Student Assistance Program is designed to assist students in resolving personal issues, that if left unresolved, might impact academic performance and cause significant personal distress. The Student Assistance Program is a confidential resource for students provided by their college at no additional cost to the student (when contracted with Reach).  Our program also provides consultation to the college’s faculty and staff to resolve student-related issues. Students can access these services very easily by calling our toll-free number 24 hours a day, 7 days a week.

The core features of our Student Assistance Program include:

  • 24/7 telephone availability for crisis triage and access to a counseling service
  • Face-to-face, online or telephonic counseling sessions 
  • Life & career counseling online at Student Assistant WorkLife Web
  • eSession connect technology (instant, free, confidential online counseling sessions)
  • Referral assistance to community resources and behavioral health treatment providers for long-term counseling
  • Initial and periodic distribution of program promotion materials including flyers, posters and wallet cards
  • Supervisory faculty and staff Student Assistance Program training 
  • Quarterly and annual Student Assistance and WorkLife program utilization reports
  • 24/7 faculty and staff consultation availability to address concern for student issues and their possible need for behavioral health assessments
  • HIPAA compliant services

Case Management

Faculty and staff have the opportunity to refer a student (with their consent) who may be struggling with personal issues. The student needs to sign a release of information which allows us to communicate with the referring faculty and treatment providers to ensure the student is receiving the assistance needed. If a student who has accessed our assistance services receives psychiatric or substance abuse treatment, Reach will follow-up with them to ensure proper aftercare treatment provided by skilled professionals as an extension of treatment and as a relapse prevention measure.